FREQUENTLY ASKED QUESTIONS
Orders are prepared and quality-checked within 1–3 business days. International delivery typically takes 7–15 business days depending on your destination and local customs processing. Full details are on our Shipping & Delivery page.
Every parcel ships with tracking. As soon as your order is on its way, we email you a tracking number so you can follow it door to door.
All pictures are real shots of our jewellery, and you will get the same style as pictured. As our pieces are handcrafted, tiny subtle differences in polishing are inevitable — screen light may also cause slight colour deviation, which is not a quality issue.
Yes. Our pieces are made of 925 sterling silver, which is hypoallergenic and nickel-safe — a comfortable choice for most people with sensitive skin.
If your order has not yet been shipped, contact us as soon as possible and we will do our best to update or cancel it. Once a parcel is with the carrier, the order can no longer be modified — but you can always return it after delivery.
CONTACT US FOR ANY QUESTIONS
Contact Information
Email: [email protected]
Address: No.1 Foping 3 Road, Pingzhou, Guicheng, Foshan, Guangdong, China, 528200
We are happy to answer any questions about our jewelry products, orders and shipping.