Your sales receipt is stored in two places for easy access.

First, log into your account and open Order History to view, print or download the receipt.

Second, we automatically sent a complete receipt to the email you used to place the order. If you cannot find the email, please check your spam folder or contact us to resend it.

• Reach out to our support team via email or message within 30 days upon receipt, provide your order number and return reason to apply for return approval.
• Keep the jewelry unworn, complete with original box, tags, pouches and all accessories.
• We will send you the return address and shipping guidelines once approved.
• Send back the package and save the tracking number. We will issue your refund within 5–10 working days after receiving and checking the item.
   

  Note: Buyers bear return shipping fees for personal reasons; we cover fees for defective/wrong items. Custom engraved jewelry is non-refundable.

Most out-of-stock styles will be restocked. You can sign up for restock notifications on the product page to get emailed once available. For limited-edition discontinued jewelry, we will not replenish stock. Feel free to contact us if you need updates on the restock timeline.

We ship worldwide to most countries and regions. You can check available shipping destinations at checkout. If your country is not listed, please contact our customer support for further assistance.