OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will my order take?

Orders are prepared and quality-checked within 1–3 business days. International delivery typically takes 7–15 business days depending on your destination and local customs processing. Full details are on our Shipping & Delivery page.

How do I track my order?

Every parcel ships with tracking. As soon as your order is on its way, we email you a tracking number so you can follow it door to door.

Will I receive the same product that I see in the picture?

All pictures are real shots of our jewellery, and you will get the same style as pictured. As our pieces are handcrafted, tiny subtle differences in polishing are inevitable — screen light may also cause slight colour deviation, which is not a quality issue.

Is your jewellery safe for sensitive skin?

Yes. Our pieces are made of 925 sterling silver, which is hypoallergenic and nickel-safe — a comfortable choice for most people with sensitive skin.

Can I change or cancel my order?

If your order has not yet been shipped, contact us as soon as possible and we will do our best to update or cancel it. Once a parcel is with the carrier, the order can no longer be modified — but you can always return it after delivery.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Contact Information
    Email: [email protected]
    Address: No.1 Foping 3 Road, Pingzhou, Guicheng, Foshan, Guangdong, China, 528200

    We are happy to answer any questions about our jewelry products, orders and shipping.